We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

It normally takes 2-7 business days for us to process your order.
Please note that this does not include holidays and weekends.


– USA/AU/FR/SP > 6-10 weeks
– DE/UK/IT/BE/CA > 30-75 business days to arrive.
– Rest of the Wolrd: 25-100 business days.

Delays maybe happen Due to COVID-19 Declaration customs and process

Find out more about delivery to a specific country by contacting us via email at contact@puppiza.com

Shipment normally takes 20-30 business days to arrive, but can take up to 30-80 business days around busier periods such as holidays etc. Please refer to the table below for various shipping times to international destinations. * Shipping time is estimated and commences from the date of shipping, rather than the date of the order, and can take longer than expected date due to an invalid address, customs clearance procedures or other causes.

* Please submit a ticket within 60 days of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.

All products on Puppiza are guaranteed to be delivered within 60 days (90 days for deliveries to Russia,120 days for deliveries to Brazil). If you buy any product through the site, you are protected if you don’t receive your order on time.

*We are not responsible for deliveries that were attempted but not successful because there was no one home or available to give a signature.
*We are not responsible for unsuccessful delivery attempts that result in a return to sender situation.
*We are not responsible for incorrect addresses entered into our shipping form.
*After a package is shipped out, we are unable to modify the delivery address.
*We are unfortunately not responsible for stolen packages.
*We are not responsible for delays caused by customs, or unexpected postal delivery delays such as local postal backlogs or strikes.
*We are not responsible for customs fees for international customers.
*We always try our best to estimate the shipping time and communicate with complete transparency with our customers, but sometimes unforeseen problems occur.

We thank you for your understanding and hope you love your product from Puppiza Store.